Access to patient records restored after brief outage at Vanderbilt University Medical Center

NASHVILLE, Tenn. (WSMV) – Vanderbilt University Medical Center said Monday that it was briefly unable to access any patient medical records amid a system outage.

Vanderbilt phone operations reported it was an effect of an outage of the Epic system, which maintains medical records for providers across the nation.

Amid the reported outage, medical providers were unable to access any of their patients’ records, per VUMC.

Epic said in a statement to WSMV that it was “aware of one healthcare organization experiencing technical issues,” but declined to provide further details.

At about 11 a.m., VUMC shared an update saying access to patient records had been restored.

“Patient safety remains our top priority. Due to an issue earlier this morning with our electronic health record system, Vanderbilt University Hospital (VUH) was placed on temporary diversion status,” a message from a hospital spokesperson said. “However, the issue is now resolved and VUH has resumed normal operations.”

This is a developing story. Check back for updates.