Are you eligible for a refund?

The clock is ticking for Amazon Prime members who are eligible to receive a payout from the company’s $2.5 billion settlement with the Federal Trade Commission (FTC). The deadline to file a claim is Monday, July 27. 

The FTC sued Amazon in 2023, alleging the company enrolled tens of millions of customers in Amazon Prime subscriptions without their knowledge or consent, making it intentionally difficult for them to cancel.

Based on the settlement reached last year, Amazon (AMZN) agreed to pay $1.5 billion in refunds to customers affected by its Prime enrollment in addition to a $1 billion civil penalty. Amazon denied any wrongdoing as part of the settlement.

Some customers received automatic refunds in November and December of 2025. However, not receiving an automatic refund doesn’t mean you’re not eligible for a payout. 

Who is eligible for a settlement payment? 

If you are eligible to submit a claim, you may have received a notice either by email or in the mail.  

To qualify, you must: 

• Be an Amazon Prime customer in the U.S. 

• Have signed up for a Prime subscription through a “challenged enrollment flow” or tried to cancel through the online cancellation flow but were unable to do so between June 23, 2019, and June 23, 2025. The “challenged enrollment flows” include the universal Prime decision page, shipping selection page, single page checkout, or the Prime Video enrollment flow

• Used no more than three Amazon Prime Benefits in any 12-month period following enrollment

If you meet all of these requirements, you can contact Amazon at [email protected] to file a claim or file a claim online at https://www.subscriptionmembershipsettlement.com/. 

How much could you expect to get and when?

Eligible Prime customers could receive up to $51, which they can elect to receive via check, PayPal, or Venmo. 

As for when that money will arrive? 

Amazon expects to send payments in late 2026. However, it hasn’t announced a mailing date for payments.